I had to wait for several minutes after the automated greeting, but once I had a real live person to talk to, she was very helpful and explained as much as she could since I was calling for a sibling.
Excellent fast and friendly service! Was in and out in under 10 minutes.
Their website is a joke. I'm trying to create an account and I get these dumbass questions on my past credit history and past phone numbers which I don't remember or have a clue. And since I can't create an account I have wait till the end of the month for a damn meeting with someone. This is so ridiculous!
Needed a replacement social security card. I was helped by a man named Larry. There was apparently a problem with my birthdate on the system. He asked for my birth certificate. I had my passport and drivers license but no birth certificate as the website said I didnt need it. I showed him my birthdates on my passport and license explaining how you have to show your birth certificate for both of these. He said, "We can argue till we're both blue in the face, but I'm not helping you without your birth certificate". I went home, got my birth certificate, and came back where Larry was still working. After I showed him my birth certificate, I voiced my displeasure in having to waste my time because obviously all of the dates matched up correctly. Then Larry stopped me and said, "Sir, I can tell you're an educated man, but I'm the last person you want to mess with right now". As soon as he said that, I asked to speak to his supervisor. His supervisor's name was Jennifer, and when I told her what he said, he immidiately interjected, "No, thats not what happened, he was mad he had to go home, he said some things he shouldn't have (which i didn't), and now he's here." I asked him to clarify what he said to me since I was supposedly wrong. When I said this, he looked down and had no response. His supervisor Jennifer just said, "Sir, theres nothing he can do to mess with your social security card. You will recieve it in two weeks in the mail." Larry was very rude and aggressive towards me. Looking through other reviews it looks as if Larry has had his fair share of run ins with other customers and obviously does not provide positive customer service. If anyone in the social security office with power is reading this, please look into firing Larry. It would be good for the social security office and the people it serves.
My hold time was longer than I would've liked, but once I got someone on the line they were very polite and efficient, handling my issues quickly.
U S Social Security Administration is a US Local Government Office based in Manhattan, Kansas. U S Social Security Administration is located at 1121 Hudson Ave Suite A, Manhattan, KS 66503, USA.
Please contact with U S Social Security Administration using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find U S Social Security Administration opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Local Government Office in Manhattan