The service that my family has received at the location is a 10+++++. From the minute you schedule an appointment to the time you pick up your car the customer service could not be better. Nicole and Ryan go out if their way to make sure you are taken care of and that their staff does the same. I have used many places and had many good and bad experiences but the Firestone is unique and have earned a lifelong customer.
Friendly service up front. Very slow in the shop. I watched a guy sweep a pile of trash up for 30 minutes. No joke! Unfortunately he was the one putting my tire back on my truck. I made sure to double check his work!
Was told they would handle my wheels with care, but when I asked about putting tires on my freshly powder coated rims. Firestone told me they would put them on the machine and "whatever happens happens" and they would not pay for any damages.... so I ask it there was any other sure CAREFUL way.... must have been the wrong thing to ask because they told me they would just not do them at all... so my thing is if you ask for a little extra care at Firestone they will not only not give it to you they will just not give you service ..... furthermore I wind i furthermore I would like to say, The great people at Peerless tire mounted and balanced my tires for free.... with Percision and no scratches.
I just needed air in one tire that was low. They were fast and friendly. And it was free!
Great place. Gone in a few times and have always gotten unbeatable customer service and quality of work. Would highly recommend to anyone.
Firestone Complete Auto Care is a US Car Repair based in Manhattan, Kansas. Firestone Complete Auto Care is located at 1000 Hostetler Dr, Manhattan, KS 66502, USA.
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