this is the most incompetent doctors office I have visited. They couldn't understand that I need a lab order in order to get my labs done at a lab my insurance covers. Usually it is either quest or labcorp. Even if the doctor is covered the lab may not be. I do not recommend going there if you are new to making sure what exactly is covered by your insurance. Hopefully they get this issue resolved, as I assume it is mostly students who use this office, and are probably not accustomed to dealing with insurance companies. Luckily I will not have to come back.
When I called the front office she did not have time to look up one thing that could of taken less than 1 min and wanted me to drive 2 hours or fax it to her she was to busy answering phones no phones where ringing and sitting since that's what she said I don't have a fax near me and this was the worst help ever!!!!
I went in for a consultation today and was given sound advice by friendly and competent staff. Thank you, Lafene.
I called in to inquire about how much a particular form of birth control would cost through them and if they accepted insurance and the lady very rudely told me they didn't accept anyone other than kstate students. I informed her that I was a KState student and then she proceeded to not be very helpful. She wasn't able to give me a ball park number and didn't even check to see how my insurance would apply. As far as scheduling goes after she continued to be rude I told her I was no longer interested in scheduling an appointment through them and would be looking at a different health clinic based off of poor customer service and a lack of doing their job in providing me financial information.
Lafene Health Center is a US Hospital based in Manhattan, Kansas. Lafene Health Center is located at 1105 Sunset Ave, Manhattan, KS 66502, USA.
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