Also, when I went to register the vehicle I had to pay $20 cash to have a vin inspection completed which in IMHO the dealer should have done prior to selling.
Purchased a used vehicle from Flint Hills and my experience in the end was completely subpar and I left feeling completely dissatisfied. Upon purchase I was told the vehicle had been serviced within the month and I didn't need to worry anytime soon because it hadn't been driven only to find out it had been driven and once home and figuring out what all the lights and gadgets meant I discovered my oil was at 30% and two days later the service light came on so when I couldn't get in with Flint Hills for an oil change I went to my usual service place and they informed me the vehicle also needed a new cabin filter which was filthy, the power steering and transmission needed to be flushed and a corroded completely rusted out bracket holding the muffler to the exhaust needed to be replaced. I took care of the oil, filter and bracket that day but was completely annoyed that these things had not been taken care of prior to my buying the car from this dealer. I contacted them the next day and they righted that by offering to service the vehicle. They also offered to reimburse me for the money I paid out to another provider but the process of it all goes on. I brought the car back at the end of that week for the service to the power steering and transmission ... a 2.5 hour wait, as I watched my vehicle be put on the lift a good hour in and then finally serviced at roughly the 2 hr mark. Also forgot to mention having to redo the financing paperwork as they didn't have all their ducks in a row. I was supposed to pick up the reimbursement check same day after I was told Tuesday it would be ready to go for me...no check, was told to come back later that afternoon. I called back around 3pm was told office manager was on vacation and now it would be Monday. Monday rolls around I call the sales floor manager and was told the check was ready to go I let him know I would come pick it up around my lunch hour. Lunch hour I drive clear across town and surprise, no check, it had to be signed by the manager who just left for an appt minutes before I got there! Then they offer to deliver the check to me, something that should have been done when I was there the first time and was inconvenienced. Needless to say the whole process was a complete inconvenience to me and my time and the time I had to take off from work. Will not be returning in the future.
Thank you, Mattis and both Bretts for helping to provide the best customer service possible and resolving the issues with both used vehicles we'd purchased. We can not thank you enough!
Absolutely disappointed in the sales department. I got in contact with a sales manager to find me a car. He paired me up with one of his salesmen who told me he would have results and would contact me in a couple of days. Well here I am MONTHS later and still have not heard a word from them. I would not recommend Flint Hills Ford for any car needs. The worst part was I got in contact with another salesman and they also failed. They must not be too eager to sell cars. I was ready to purchase a vehicle and they failed to deliver.
Very friendly and willing to go the extra mile to earn your business and make sure your experience is very positive. I worked with Tommy and all my questions and concerns were answered and met. Very pleased with their service and quality vehicles. Hard to find anything negative to say,,,,,, at first.
I traded in a 2002 vehicle which I had just filled the gas tank and it was verbally stated they would do the same on the new used vehicle I was purchasing. Half tank was I got.
Keith Mitchell was amazing as our sales contact! He went above and beyond provide the best customer service he could. He is someone you can trust, we highly recommend him if you are looking for a new or used vehicle.
What an experience! Amazing people there at the dealership. One that stood out was a young man by the of Lloyd. He was stupendous great with speaking and a great helper to find what I wanted. Constantly went the extra mile and valued the time. He answered the question correctly and if he didn't know the answer he didn't just make something up he would go and ask to give me the best answer possible. Though the staff should work on some communication, they still did a tremendous job. Jo thank you for everything as well. Lloyd keep up the good work!
I would recommend this dealership and more specifically Tommy to anyone. If you're in the market for a quality used vehicle ask for Tommy. If he's not readily available, wait, he's worth it.
After contacting my sales rep Tommy, he had the finance department write me a check to reimburse for the vin inspection, got me a new spare tire, and filled the gas tank.
My interaction and transaction went so quickly that I did not realize the vehicle didn't have a spare tire. After being told they would get me one a week or so went by and they offered to sell me one.
Flint Hills Auto is a US Car Dealer based in Manhattan, Kansas. Flint Hills Auto is located at 7920 E Highway 24, Manhattan, KS 66502, USA.
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