Went in today to get a pair of earrings for my daughter and they weren't helpful at all. Maybe my price range wasn't high enough for them because they told me that didn't have anything. They had a bunch of earrings in my price range on their website though. Never even offered to order something in.
Rich Powers is INCREDIBLE!! Won't find another salesman that is more kind, helpful and caring!!!
This has been by far the worst customer service experience of my life- whether it be in a restaurant or buying a car- Richard has been deceitful, unhelpful, won't return calls, and in my opinion, absolutely RIPPED me off for what I consider to be warranty work considering he is a Citizen Authorized Dealer.
Great selection and friendly knowledgeable staff. Great prices.
Richard, the manager was the representative that handled my service. After bringing my Citizen Eco Drive for some warranty repairs, he told me he would quote the repairs, but guessed that it would be $225 to replace the crystal, fix the movement, and repair/replace the bezel. I found that high for warranty work (other than the crystal), but agreed to let them take a look at it. 2 MONTHS later I get a call asking for permission to do the repairs- which did not include anything that I had asked for. This is after Richard promised several times to "get to the bottom" of what was taking so long. In the end it took a total of 3 months.
My experience at Zales was exceptionally Great! I walked in and was greeted by Rich! I heard about the bridal sale going on so my boyfriend and I went to look at rings. Rich asked what he could help us with and I told him wedding rings. He asked me what type of ring I was looking for and I wasn't really sure so he had me do a test to see what ring fit me best. After that he helped me pick out the most gorgeous ring that fits me and my personality perfectly. I was extremely happy with the customer service and how well we were treated. I would definitely recommend Rich for anyone. He was very knowledgeable and friendly!
This is only the tip of the iceberg of the issues that I have with this store. NEVER will I shop here again, or recommend anyone I know from every spending a dime here.
Zales is a US Jewelry Store based in Manhattan, Kansas. Zales is located at 100 Manhattan Town Center, Manhattan, KS 66502, USA.
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