With that being said one younger girl did help me in the beginning (I assume because I had a full face of makeup on) I needed help with finding a liquid eyeliner. Only one suggestion was made (Kat von D) which is not a problem because I wanted to buy that anyways. I just didn't know where it was located.
I have been in this store several times it's a good thing I know what I want the staff is useless and if your not a friend or work there don't expect to get a sample . Returns are at there discretion even if they tell you that they will take it back . Don't waste your time at this store I'm taking my business to ULTA .
My suggestion is to be more aware of potential buyers, instead of spending $300, we spent $20 and got the hell out of there.
Miss my usual girl, I think her name was May or Megan. She was so genuine and sweet and really knew her stuff. Now I come in and no one even says hello or asks if I need any help. Completely off putting. Guess I’ll go to Ulta at least they have sales.
Update - I headed in yesterday to peek around, and received such awesome customer service from Billie Jean and Jessica. I think the last experience I had may have been growing pains, as it had just opened. I was very appreciative of their attention and kindness when I went in again, and they were so busy! I know from experience that it's hard to be 'on' when you're overwhelmed, but they handled it like pros. I was super happy to spend my money, and I'll definitely be going back! Please support our Little Apple Sephora, we want it to be able to grow. Thanks ladies!
4 star previous review - Gotta be honest, the makeup artist that works here is incredibly kind and awesome, but some of the other girls are pretty snotty. If they're not trying to be, then they need to work on some customer service skills. They're girls though (looks like they might not even be out of high school) so it's to be expected. Otherwise, cute little Sephora!
Just went to this sephora location for the first time with my mother. I knew what I wanted, however my mother didn't and wanted to purchase a slew of items. No help was offered, seemed like their conversations and stocking/organizing makeup was more important. After many minutes of waiting and my comments within earshot of all employees we proceeded to check out. My mother has shopped here before and told me of her experiences every time (all unpleasant) but continues to buy both my sister and I palette after palette. I've told her to not even bother anymore.
Sephora Inside Jcpenney is a US Health facility based in Manhattan, Kansas. Sephora Inside Jcpenney is located at 101 Manhattan Ctr, Manhattan, KS 66502, USA.
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