I just received a bill for $870, the storages were not consolidated, mud was tracked all through my downstairs, and the moving time was over 2 X the quote. When the manager was questioned, I was informed that my wife (pregnant) had already signed the paperwork at the end of the job, so I have no recourse but to pay. Additionally, he seemed to have a prepared response for all of my objections as if they were expecting problems. This leads me to believe that this company is used to working on large contracts and does not care at all about the complaints of smaller consumers.
When informed that I would be talking to the Staff Judge Advocate, Tim said that he works with the Army all of the time and that he didn't care. As a result, I will be contacting JAG, the Better Business Bureau, and every review board that I can find. Had it not been for his uncaring attitude or if he'd made any attempt to work with me, I would have let this go.
I RECOMMEND TO EVERY SOLDIER LOOKING TO DITY PCS OR LOCAL MOVE NOT TO USE THESE BAILEY MOVING AND STORAGE AT ALL COSTS. As Servicemembers, we are often put in the difficult position of having to just pay so that we can get on with our careers and moves, but we absolutely should not expect to get exploited by greedy, uncaring, unpatriotic companies. DO NOT USE THIS CONTRACTOR!!!
I just got off the phone with Bailey Moving after talking to their manager, Tim, and need to inform anyone, specifically MILITARY, NOT TO USE this moving company. First, the company does not send a rep to your house for an estimate, they simply make a ball park guess as to the price and then claim that you misinformed them later. The quote that was given my wife was 4 hours to move two bedrooms, a small amount from the garage, and to consolidate my old 10 X 15 storage unit into a larger one. Everything was boxed and organized specifically for quick movement by a hand truck, with the exception of 2-3 pieces of furniture. I supplied all blankets and everything was pre-packed in good quality boxes. This is a move that my father and I accomplished with a hand truck in 3 hours after a 14 hour cross country trip to Fort Riley.
Terrible company !! Showed up to our house complained that I didn't prepare them...they brought 15 boxes when I told them packing up house. There dispatch on phone was beyond rude never taking responsibility for there poor preparation! They then told me rudely it was a 2 day job. It was 10am when they started by 1 they were calling me telling me they had no more time to move things that they had to unload! Then they bring my stuff to storage unit and refuse to unload it bc it was to muddy! Then I GOT THE RUDEST CALL FROM DISPATCH CHEWING ME OUT BC THEY COULDNT GET INTO THE UNIT!! At this point I lost it ! They left Clifton Kansas for Manhattan to their storage units where I was forced to keep my stuff ! They also told me the monthly rate would be between $75-100 Suprise Suprise they called the next day to charge me $120! Most terrible management- customer service I have ever dealt with! They claim to be professionals but are so far from! Let me add we had around 4,000lbs of stuff(mostly because we had a huge heavy sectional) another company REAL PROFESSIONALS moved a 4 bedroom house with over 9,000 lbs in 1 day and that included packing the entire house !! This company was such a joke they only packed half my kitchen and had no time to get to the rest ! TO TOP IT OFF THEY DIDNT WEAR PROPER BOOTIES OR DO ANYTHING TO PROTECT MY CARPET AND GOT MUD ALL OVER OUR CARPET. Long story short TERRIBLE CUSTOMER SERVICE ! POOR Moving SERVICE !POOR MANAGEMENT ! They were rude and everything was my fault !! I would never use their services again WAY MORE STRESS THEN HELP OVERALL
Bailey Moving Storage Co Inc is a US Moving Company based in Manhattan, Kansas. Bailey Moving Storage Co Inc is located at 810 Levee Dr, Manhattan, KS 66502, USA.
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