Pleasure dealing with everyone there. Equipment is excellent, and if it's not, it's promptly fixed.
I had a 2 month prior rental cancelled by Budget and called Waters 3 days before a holiday weekend. They not only fixed a truck that the previous renter had broken so i could rent it, but gave me a discount so i didn't have to pay the last minute premium.
Flexible about pick-up time, courteous service.
Seemed understaffed or in the middle of a number of "small storms", staff were dutiful despite the circumstances.
Friendly and fast. Got us in and out twice within 5 minutes. Everyone is friendly. Great introduction to the state of Kansas. Huge hardware store guaranteed to have almost everything
Waters is a class act!
Avoid at all costs! We reserved a large truck for a 300 mi family move. They contacted us during the week to ensure we would pick it up. Then when we went to get it, NO TRUCK. The regional office said it was 200 mi away and they hadn't been able to start it. We were given no courtesy call prior to our pickup time, no recourse of action, NOTHING! The employees at the local hardware store / Penske contractor even stated that Penske drops the ball like this FREQUENTLY. This company has little regard for the families they affect and the local business partners whose reputation also gets tarnished by their amateur performance.
Penske Truck Rental is a US Moving Company based in Manhattan, Kansas. Penske Truck Rental is located at 338 N Seth Child Rd, Manhattan, KS 66502, USA.
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