Goes on to explain more people left the area then came in so they have no trucks.....but they didn't call me because "someone could move from Kansas City to Manhattan on Friday and then we would have a truck for you".
YOU GOTTA BE KIDDING ME!!!
I visited here at night so i had no interaction with employees. My GPS took me right to it. Easy to see from the road as long as they have trucks in thier lot.
Overall, it was an expensive, uncomfortable, and offensive experience. We will not be using Budget or this rental office again.
We rented a 10 ft. moving truck from this office and it was the most miserable experience I've ever had with a rental. To start, the man who checked the vehicle out to us was incredibly rude. I was personally offended by his earnest use of the term "towel head". Additionally, we reserved a bid for $0.75 per mile, but when we got there, he wanted to charge us $0.80 per mile. He bullied us into accepting the change, insisting that we wouldn't be able to get a truck anywhere else that close to the end of the month. Then he made a point to tell us that the truck was new and should have excellent a/c, yet there was absolutely no a/c in the truck. It was 110 F outside. When I called the rental office to tell them about the a/c, they said, "Oh no. Hopefully we can fix that for the next person." Besides no a/c, the truck had no cruse control and ended up costing us $100 more than a much nicer truck from Penske would have.
The guy tells me "Budget didn't call you?" Then says they didn't send him a truck for me and gave me their customer service number. So he is probably a good guy.
Calling Budget, they tell me "reserving a truck just locks in your rate it doesn't guarantee we'll have a truck."
Dirty ass truck, sticky everywhere in cabin. Looks like a drink was sprayed everywhere. Then the car carrier we received was so rusted and busted it delayed our trip fighting to secure our car on it.
I reserved a truck 2 months prior, then 3 days early i go by Furniture Warehouse to check if the car carrier will fit.
WTH!?
Screw Budget sideways!
(Save yourself the time money and effort, budget has a ton of hidden fees that show up when you go pay, Penske and uhaul don't. I got the same truck in better condition with uhaul for the same price! DO NOT GO BUDGET!) Truck they gave us did not have a working AC unit in the middle of the summer, my experience at the store was already unpleasant and it felt like they were trying to get me out of their hair ASAP. Dealing with them in person was a nightmare, dealing with the customer service was even worse! We tried returning the truck due to faults and they said they were gonna still charge us for driving it. The people at this store were rude and I would NOT recommend taking your service there.
Good thing Penske had a truck (for more money because its last minute)
Budget sucks!
Budget Truck Rental is a US Moving Company based in Manhattan, Kansas. Budget Truck Rental is located at 2332 Sky Vue Lane, Manhattan, KS 66502, USA.
Please contact with Budget Truck Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Budget Truck Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Manhattan